Support

Support and information about using Genie is available from a number of sources.

The latest Update can now be downloaded using our Guest account. Access to this account is available by contacting your Dealer. Installer logins provide access to additional downloads and previous releases.

Genie Brochure in PDF format can be used in your submissions to clients. Download now. (207 KB, 8 December 2010)

VERSION 2 IS NO LONGER SUPPORTED.

Downloads

Genie Classic : Version 3 Release 5 Build 1345

Note that Version 3 Release 5 require Version 3 Release 5 licenses.
Note this version is not compatible with Club Access interfaces. Please download the Clubs system further down this page.
Please read release notes for full list of changes included.

Major Changes with Release 5 Build 1327

This release is Code Signed. This has been added for additional security for the Setup file and the executables distributed by Torrens. It also enables Genie to be run on Windows® Server 2016.

Major Changes with Release 5

Possible breaking changes with Release 5.

A major change with this build of Release 5 is the way file sharing between workstations is implemented. This does not affect user images, but may affect graphics and other files in the Genie public documents folder.
In early versions of Genie, files were accessed across networks by gaining access to the drive on the master computer on which they were stored. With time, security requirements have been tightened and this no longer works for newly installed systems.
In order to share data on newly installed multi workstation systems, Genie assumes that a Share name of GenieSharedData will be created for multi workstation systems. This name is assigned to the location of the Genie Shared Data. By default, this is C:\Users\Public\Documents\TorrensBuildingSoftware\Genie. It can be changed during installation.
To determine if changes are required to an existing installation, you can

Adjusting File Handling between workstations

Release Notes

Build 1345, 17 January 2023

Build 1344, 05 November 2021

Build 1342, 20 October 2021

Build 1340, 9 March 2021

Build 1339, 5 February 2021

Build 1338, 5 November 2020

Build 1337, 5 October 2020

Build 1334, 2 October 2020

Build 1333, 7 September 2020

Build 1332, 8 June 2020

Build 1331, 21 May 2020

Build 1330, 20 April 2020

Build 1328, 12 March 2020

Build 1327, 14 November 2018

Build 1306, 12 June 2018

For other release notes, please view the notes on the General Support page.

See Release Notes for additional information.
Click here to view Release Notes Click here to download
(17 January 2023, 50MB)

Manuals: Installation Manual PDF

This manual is an updated version of the manual and relates to Release 5.
Click here to view 9 February 2018, 4.5MB  Click here to download 9 February 2018, 4.5MB

Manuals: Installer Manual Version 3 Release 5 PDF

The PDF version of the Online Installer Manual. This file is zipped.
Click here to view 14 June 2018, 10MB  Click here to download
(14 June 2018, 10MB)

Manuals: System Administrator ManualVersion 3 Release 5 PDF

The PDF version of the Online System Administrator Manual. This file is zipped.
Click here to view 14 June 2018 10MB Click here to download
(14 June 2018 10MB)

Genie Club Access: Version 3 Release 5 Build 1344

Note this version is based on the latest Genie Classic. Release notes above apply. These notes highlight Club specific.

Release Notes

Build 1307, 28 August 2018

Build 1306, 12 June 2018

Click here to view Release Notes Click here to download
(23 February 2022, 52MB)

Client Utilities

This is a utility for resetting the Installer Pin for Cleveland Stepz.
Click here to download
(26 May 2023, 4.4MB)

SmartInspect Debug Tool

This is a utility for viewing debug trace when required by Torrens for support.
Click here to download
(12 June 2014, 4.3MB)